Stadtsparkasse Munich Success Story
As the rapid digital revolution taking place in all walks of life, thesociety has also raised its expectation for the banking industry. Highly-efficient services, smart time management andseamlessly connected experience are waited impatiently bycustomers who are envisioning the bank of the future. In the midst of emerging challenges and opportunities, Stadtsparkasse München is committed to taking a step forward.
Addressing the challenge of transferring digitalisation into the enterprise and to clients, Pepper became one of the most effective approaches taken by Stadtsparkasse München in an effort to create a digital offer in the branch for the purpose of increasing traffic and attractiveness.
With supplementary services provided by Pepper, waiting time has been reduced to optimize the experience. More importantly, Pepper innovates the workflow of bank staff, liberating themfrom repetitive tasks.